ABC Warehouse Complaint

ABC Warehouse Complaint

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Warranty issues - Extended Service Warranty


When my wife and I purchased our home we upgraded all of the kitchen appliances. After searching around we purchased the appliances which included a Samsung refrigerator, stove and microwave/hood from ABC warehouse . After the warranty ran out we were called by ABC to sell us an extended warranty for the refrigerator. After talking with the sales lady on the phone I asked if that covered the water filter and was assured multiple times that it did. I was passed off to her supervisor for confirmation on the warranty purchase and again I asked if that covered the water filter and was again assured that it did. I proceeded with the purchase of the warranty.

A couple of months have passed and the light for the filter replacement came on. I called the warranty line only to be told that it did not include the filter. I explained that I was assured at the time of purchase that it did include the filter. She was no help and told me to call the store. I talked to a sales person at the store and was told that he would talk to his boss and they would look into it. I have not received a call back.

The only reason I bought the warranty was for the filter replacement if that is not covered I would like a refund as it was completely misrepresented to me.


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